FAQ's
Welcome to Fusion Sweets & Snacks FAQ page! Here you'll find answers to the most common questions about our products, orders, shipping, and more. If you don’t find your question here, feel free to contact us.
Orders & Products
Q: What kind of products do you sell?
A: We offer a wide variety of candies, chocolates, chips, savory snacks, and special treats. Our collection includes both local favorites and international selections.
Q: Are your products fresh?
A: Yes! We take great care to ensure that every product is fresh and packed carefully to maintain its quality.
Shipping & Delivery
Q: Where do you deliver?
A: We ship anywhere in the continental USA
Q: How long does delivery take?
A: A Most orders usually arrive within 2-3 business days.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive an email with your tracking information to monitor your delivery.
Payments
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, bank transfers, and selected digital payment options. Full payment options are shown at checkout.
Q: Is my payment information secure?
A: Absolutely. Our website uses SSL encryption and secure payment gateways to protect your information.
Returns & Refunds
Q: Can I return or exchange a product?
A: Due to the perishable nature of our products, we typically do not accept returns. However, if you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
Q: How do I request a refund or replacement?
A: Contact our customer support with your order number and details. We will review your request and work to resolve any issues promptly.
Customer Support
Q: How can I contact you?
A: You can reach us via email at orders@fusionsweetsandsnacks.com or via our contact us page.
Q: What are your customer service hours?
A: Our customer service team is available Monday to Friday, 9 AM to 6 PM (local time).
General
Q: Do you offer bulk or wholesale orders?
A: Yes! Please contact us directly for bulk or wholesale pricing and information.
Q: Do you have a loyalty program?
A: We are working on launching a loyalty program very soon. Stay connected for updates!